Vicky Bailey, Director of Quality Improvement

“The Corporate Quality Assurance Committee is dedicated to excellence by monitoring, measuring, and evaluating the supports provided in each home/center through various internal auditing processes, parent satisfaction surveys, and staff satisfaction surveys. It is RHA Howell Care Centers’ intent to ensure that federal, state, and local regulations are followed, that customer/staff satisfaction is achieved, and that each person supported reaches his/her potential.”

Experience

  • Director of Quality Improvement since August 2007
  • Assumed duties as Corporate Quality Assurance Chairperson since 2006
  • Began career with RHA Howell/Bear Creek in 1988 as a Qualified Professional
  • Became Program Director at Bear Creek in 1995
  • Served as Special Education Teacher, Qualified Professional, and Division Director at Caswell Center from 1976 to 1988

Education, Training, and Certification

 

  • East Carolina University, Greenville, North Carolina

Bachelor of Science in Special Education-Mental Retardation K-12

 

  • Department of Public Instruction Certified Special Education teacher

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